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Privacy Policy

Important information about the website, personal data and residential services.

Last updated: 2 August 2026

JD Window Cleaning respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation or use our services.

1. Who we are

JD Window Cleaning provides residential exterior-cleaning services across East Kent.

For data-protection purposes, JD Window Cleaning is the controller of the personal information described in this policy.

Business name: JD Window Cleaning
Website: www.jdwc.co.uk
Email: hello@jdwc.co.uk
Telephone: 07796 171207
Correspondence address: Flat 6, Domneva Height, 19 Cuthbert Road, Westgate, Kent, CT8 8FD

Questions about this Privacy Policy or the use of your personal information should be sent to hello@jdwc.co.uk.

2. Information we collect

We may collect and process the following information:

Information you provide when requesting a quotation

This may include:

  • your name;
  • property address and postcode;
  • telephone number;
  • email address;
  • details about your property;
  • details of the services you require;
  • access instructions;
  • preferred cleaning frequency;
  • photographs you upload of your property;
  • any additional information you include in your enquiry.

Please avoid including sensitive or unnecessary personal information in photographs or messages.

Information collected when you become a customer

This may include:

  • service address;
  • billing and payment information;
  • cleaning schedule;
  • records of completed and cancelled visits;
  • invoices and payment status;
  • communications between you and JD Window Cleaning;
  • access and parking information;
  • notes reasonably required to deliver the service safely and reliably.

Information collected automatically

When you use our website, limited technical information may be recorded automatically by our hosting or security systems, including:

  • IP address;
  • browser and device type;
  • date and time of access;
  • pages requested;
  • security and error logs.

This information is generally used to operate, secure and maintain the website.

3. How we collect your information

We collect information:

  • directly from you through our website, telephone, email, text message or in person;
  • when you upload photographs or submit a quotation request;
  • when you become a customer;
  • through our scheduling, payment and customer-management providers;
  • automatically through normal website-server and security logs;
  • occasionally from another person, such as a landlord, family member, tenant, property manager or neighbour who asks us to contact you or quote for a property.

Where another person supplies your details, we will only use them where it is reasonable and lawful to do so.

4. How we use your information

We may use your personal information to:

  • respond to enquiries;
  • assess properties and prepare quotations;
  • arrange initial and regular cleaning visits;
  • provide window cleaning, conservatory roof cleaning, fascia cleaning and soffit cleaning;
  • communicate about appointments, delays, access or weather-related changes;
  • send visit reminders;
  • manage customer accounts and cleaning rounds;
  • issue invoices and process payments;
  • administer Direct Debit and card-payment arrangements;
  • maintain records of services supplied;
  • deal with complaints, questions and disputes;
  • protect the website and our systems from fraud, misuse and security threats;
  • meet accounting, tax, insurance and legal obligations;
  • establish, exercise or defend legal claims;
  • improve our services and business administration.

We will not sell your personal information.

5. Our lawful bases

Under UK data-protection law, we must have a lawful basis for using personal information.

We generally rely on the following bases:

Contract

We use your information where it is necessary to:

  • provide a quotation at your request;
  • take steps before entering into an agreement;
  • arrange and provide cleaning services;
  • manage your account, schedule and payments.

Legal obligation

We may process and retain information where necessary to comply with legal duties, including accounting, tax, insurance and regulatory requirements.

Legitimate interests

We may use information where it is necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

  • responding to enquiries;
  • operating and protecting the website;
  • keeping appropriate business records;
  • managing appointments and cleaning rounds;
  • preventing fraud and misuse;
  • handling complaints and disputes;
  • improving our services.

Consent

We may rely on consent where you have made a clear choice, for example where consent is required for non-essential cookies or particular marketing communications.

Where we rely on consent, you may withdraw it at any time.

6. Quotations and property photographs

You may upload photographs to help us assess your property and prepare a quotation.

These photographs may show:

  • windows;
  • access routes;
  • conservatories;
  • extensions;
  • fascias and soffits;
  • gates and surrounding property features.

Uploaded photographs are used only for reasonable business purposes connected with your enquiry or service.

We will not normally publish customer photographs for advertising or portfolio purposes without obtaining separate permission.

Please avoid uploading photographs that unnecessarily show people, vehicle registration plates, documents, security systems or private belongings.

7. Scheduling and customer-management software

We intend to use Squeegee to help manage:

  • quotations;
  • customer details;
  • cleaning schedules;
  • visit reminders;
  • invoices;
  • payments;
  • service history.

Where your information is entered into Squeegee, it will be handled in accordance with the provider’s terms and privacy arrangements.

Squeegee acts as a service provider processing information on our behalf for business-administration purposes.

8. Payments

GoCardless

We may use GoCardless to collect Direct Debit payments.

When you set up a Direct Debit, GoCardless may collect and process information needed to administer the mandate and payment, such as:

  • your name;
  • email address;
  • bank-account information;
  • payment details;
  • transaction records.

JD Window Cleaning does not need to store your full bank-account credentials within the website.

Stripe

We may use Stripe to process debit- and credit-card payments.

Stripe may collect and process card and transaction information directly. JD Window Cleaning does not normally receive or store your full card number.

Payment providers operate under their own privacy notices and may also process information as independent controllers where required for fraud prevention, legal compliance and payment-network obligations.

9. Who we share information with

We may share personal information, where necessary, with:

  • website hosting, email and IT providers;
  • Squeegee or another customer-management provider;
  • GoCardless;
  • Stripe;
  • accountants, bookkeepers and professional advisers;
  • insurers;
  • contractors or service providers working on our behalf;
  • law-enforcement bodies, regulators, courts or public authorities where required by law;
  • debt-recovery or legal advisers where reasonably necessary;
  • another business in connection with a sale, transfer or restructuring of the business.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent customer information to third parties.

10. International transfers

Some service providers may store or process information outside the United Kingdom.

Where this happens, we expect appropriate legal safeguards to be used, such as:

  • processing in a country recognised as providing an adequate level of protection;
  • approved contractual safeguards;
  • another lawful transfer mechanism permitted by UK data-protection law.

Details of relevant safeguards may also be available in the privacy notices of the service providers concerned.

11. How long we keep information

We do not keep personal information for longer than reasonably necessary. The ICO requires organisations to set and justify retention periods and to delete or anonymise data that is no longer required.

Our usual retention periods are:

Unsuccessful or inactive quotation enquiries

Normally deleted within 18 months of the last meaningful contact, unless there is a continuing reason to retain them.

Customer service records

Normally retained for the duration of the customer relationship and for a reasonable period afterwards to deal with queries, complaints or disputes.

Accounting and transaction records

Normally retained for six years after the end of the relevant accounting period, where required for tax, accounting or legal purposes.

Photographs

Quotation photographs will normally be retained only while reasonably needed to quote for, manage or provide the service.

They may be retained longer where relevant to a complaint, insurance matter, dispute or legal claim.

Website and security logs

Normally retained for a limited period according to the settings used by our hosting and security providers, unless required for investigating an incident.

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

12. Marketing communications

We may occasionally contact existing customers about closely related services where legally permitted.

You can ask us to stop sending marketing communications at any time by contacting:

hello@jdwc.co.uk

Operational messages about quotations, appointments, access, invoices, payments or active services are not marketing messages and may still be sent where necessary.

We do not currently intend to sell or disclose customer lists for third-party marketing.

13. Cookies

Cookies are small files or pieces of information stored on your device when you use a website.

Our website may use cookies that are strictly necessary for:

  • website security;
  • administration;
  • maintaining logged-in WordPress sessions;
  • ensuring pages and forms work correctly.

Strictly necessary cookies generally do not require consent, although users must still be given clear information about their use. Non-essential cookies, such as many analytics or advertising cookies, normally require consent before being set.

At present, we do not intend to use advertising cookies or tracking pixels.

If analytics, advertising tools, embedded social-media services or other non-essential technologies are added later, this policy and our cookie controls will be updated as necessary.

You can also control cookies through your browser settings. Blocking essential cookies may affect parts of the website.

14. How we protect information

We use reasonable technical and organisational measures designed to protect personal information, including:

  • encrypted HTTPS connections;
  • password-protected administration systems;
  • restricted access to business systems;
  • software and security updates;
  • server and website security measures;
  • backups;
  • reputable hosting and payment providers;
  • limiting access to people who reasonably need the information.

No website or electronic system can be guaranteed completely secure. However, we take reasonable steps appropriate to the nature of the information we process.

15. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • be informed about how your information is used;
  • request access to your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase information in certain circumstances;
  • ask us to restrict the use of your information;
  • object to processing based on legitimate interests;
  • request transfer of certain information in a portable format;
  • withdraw consent where processing is based on consent;
  • complain about the way we use your information.

These rights are subject to legal conditions and exemptions. The ICO provides further guidance on the scope of these rights.

To exercise a right, email:

hello@jdwc.co.uk

We may need to verify your identity before responding.

There is normally no charge for exercising your rights. We will usually respond within one month, although the law allows additional time in certain circumstances.

16. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: hello@jdwc.co.uk
Telephone: 07796 171207

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office

The ICO’s contact details and complaints procedure are available through its official website.

17. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of external websites. You should read the privacy policy of any third-party service you use.

18. Changes to this policy

We may update this Privacy Policy when our services, software providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

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