Last reviewed: 27 July 2026.
These terms provide a clear starting point for residential services supplied by JD Window Cleaning. The quotation and booking confirmation form part of the agreement and take priority where they contain a specifically agreed detail.
1. Quotations and booking
A website enquiry is a request for a quotation and does not create a booking or an obligation to pay. Quotations are based on the information, photographs and access details supplied. If the property or work is materially different when inspected, any revised price or scope will be agreed before additional work begins.
2. Services
Unless agreed otherwise, regular window cleaning covers exterior glass, surrounding frames and accessible exterior sills. Conservatory roof, fascia and soffit work is quoted separately. Internal window cleaning and internal gutter clearing are not currently included.
Pure-water cleaning normally leaves windows wet so they can dry naturally. Some marks, staining, scratches, failed seals, blown units, mineral damage, paint, cement, silicone or other specialist deposits may not be removable through routine cleaning.
3. Initial and regular cleans
An initial clean may take longer and may cost more than a maintenance visit because of built-up grime, cobwebs or old detergent residue. Regular rounds are offered approximately every four or eight weeks. Exact dates are not guaranteed, and visits may move because of weather, safety, access, route changes, holidays or operational circumstances.
4. Access and customer responsibilities
Please provide safe access, unlock agreed gates, keep pets secure, close windows and remove or identify fragile items and known hazards. We may decline or postpone work where access or conditions are unsafe. Please tell us about loose fittings, damaged glass, defective frames, insecure ornaments, electrical hazards or other known risks before work begins.
5. Weather
Light rain does not automatically prevent pure-water window cleaning. Work may be postponed where wind, lightning, ice, severe rain or another condition makes the visit unsafe or impractical.
6. Prices and payment
The agreed price is payable after the completed service unless stated otherwise. Direct Debit through GoCardless is preferred, and Stripe card payment may also be offered. Cash is accepted only by prior agreement. A Direct Debit payment may vary according to the work actually completed; it is not necessarily a fixed monthly subscription.
7. Cancellation rights for remotely booked services
Where consumer cancellation rights apply to a service booked online, by telephone or away from our business premises, the normal cancellation period is 14 days from entering the contract. If you expressly ask us to start within that period, you may need to pay a proportionate amount for work supplied before cancellation. If the service is fully performed within the cancellation period after the required request and acknowledgement, the cancellation right may end. You can cancel by clearly contacting us using the details on the website.
8. Missed visits and ending regular service
Please provide as much notice as reasonably possible if access will not be available. Any missed-visit fee will apply only where it was made clear and agreed in advance. Either party may end a regular service by giving reasonable notice; completed work remains payable.
9. Care, damage and statutory rights
Services will be provided with reasonable care and skill. Please report any concern promptly so it can be inspected and, where appropriate, put right. JD Window Cleaning is not responsible for a pre-existing defect or damage caused by a defect that could not reasonably have been identified, but nothing in these terms excludes or restricts liability where doing so would be unlawful or affects your statutory consumer rights.
10. Complaints
Please contact hello@jdwc.co.uk with the service address, date and a clear description of the concern. We will try to investigate and respond fairly and promptly.
11. Business contact details
JD Window Cleaning can be contacted through the telephone number, email address and contact form displayed on this website.
Correspondence address: Flat 6, Domneva Height
19 Cuthbert Road
Westgate
Kent, CT8 8FD